Return Policy

Our returns process is designed to provide customers with enough time and confidence to decide if a purchase meets their needs. Online shopping does not always allow for a complete assessment of a product before it arrives, and sometimes an item may not match expectations once handled in person. To help customers shop with assurance, we offer a thirty-day return window starting from the date the shipping carrier confirms delivery. Within this period, eligible items can be returned if they do not meet the customer’s preferences or requirements.

Items are eligible for return only if they are in the same condition as when received. Products must be unused, unaltered, and free from signs of wear, damage, or handling, including marks, scratches, stains, or odors. All original packaging must be included, such as tags, labels, seals, inserts, protective materials, accessories, and any other components that accompanied the order. Customers are encouraged to repack items carefully, ideally using the original packaging, to protect them during transit and facilitate proper inspection. A valid proof of purchase, like an order confirmation or digital receipt, is required to match the return to the original transaction.

To begin a return, customers should email our support team at speksofficial@outlook.com. Once a request is submitted, our team will review the details to ensure the item qualifies for return under this policy. Approved returns receive a prepaid shipping label and instructions for securely packaging and sending the item. Only the provided label should be used, as unauthorized shipping methods or altered labels may cause delays, tracking problems, or ineligibility. Returns processed outside the approved procedure may be rejected or delayed.

Customers are advised to inspect their orders promptly upon arrival. Early examination helps identify potential issues such as shipping damage, manufacturing defects, or incorrect items while documentation is current. Reporting problems quickly allows for faster resolution, which may include replacement or refund. Delayed reporting can complicate verification and prolong processing time.

Some products may be exempt from returns due to hygiene, safety, or specific handling requirements. If there is any uncertainty regarding eligibility, customers should contact support before initiating a return. Direct exchanges are not offered; customers wishing for a different size, color, or variant must return the original item and place a separate order. This approach ensures accurate inventory management and reliable fulfillment.

Customers in the European Union have an additional fourteen-day period under consumer protection laws, allowing them to cancel or return orders without giving a reason. This right applies alongside the standard return policy, with returned items still required to meet eligibility criteria.

Returned items undergo inspection to confirm compliance with the policy. Approved returns result in refunds to the original payment method, typically processed within ten business days, though timing may vary with the payment provider. Customers who do not see a refund within fifteen business days should contact speksofficial@outlook.com for assistance.

Our goal is to make the return process straightforward, fair, and transparent. By providing clear instructions and responsive support, we aim to help customers complete returns confidently and with peace of mind.